WE CAN HELP YOU

Questions, concerns or just want to say hi? We are here to help you 24/7. You can also find most answers to your questions and helpful tips below

FREQUENTLY ASKED QUESTIONS

HOW MUCH HAIR DO I NEED?

On average short styles need approximately three to six ounces of hair, shoulder lengths require eight to ten ounces and longer lengths require ten to twelve ounces or more depending on desired fullness. Each bundle weights 3.5 ounces. Since hair is sold by weight the longer the hair is, the shorter the weft will be.

CAN I COLOR THIS HAIR?

This is 100% Virgin Human Hair that has not been processed or is processed in any way. You can color the hair, however always consult a stylist and be sure to keep the hair properly conditioned and moisturized. 

HOW DO I CARE FOR MY HAIR?

When you first get your virgin hair, you will want to shampoo and condition the hair. Gently come hair with a wide tooth comb and then wash in a downward motion. Rinse shampoo out thoroughly. Apply a moisturizing conditioner or mask. Use a wide tooth comb or fingers to work the conditioner into your hair. With warm water, BE SURE TO RINSE ALL CONDITIONER OUT OF THE HAIR. 

Sleep with a silk scarf or pillowcase. Avoid sleeping on wet hair.

HOW LONG WILL THIS HAIR LAST?

Our hair can last a very long time. With proper care and maintenance, our hair can last up to a year.

EXCHANGE & REFUND POLICY

All sales are final and no refunds are allowed due to health regulations, hygiene concerns and the nature of the product. 

We will only exchange non sale items with in 3 business days of the customer receiving and reviewing their order. Each bundle that is being exchanged must be in the original packaging, unused with original tags attached. 

If an exchange request is not received to the company email by the specified time, no exchange will be allowed.